Refund and Returns Policy


Last Updated: 14-12-2023

Thank you for shopping at Tia Gems and Jewellery Store. We appreciate the trust you have placed in us and are committed to providing you with a delightful shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and obligations regarding returns and refunds.

1. Returns Policy:

1.1 Eligibility for Returns:

  • We accept returns within 7 days from the date of purchase.
  • To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.

1.2 Non-Returnable Items:

  • Customized or personalized items cannot be returned.
  • Earrings, for hygiene reasons, cannot be returned.

1.3 Return Process:

  • To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
  • Please securely package the item with the RMA number clearly marked on the package.

1.4 Return Shipping:

  • Customers are responsible for return shipping costs, except in cases of defective or damaged items.

1.5 Inspection and Approval:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be processed.

2. Refund Policy:

2.1 Refund Process:

  • Refunds will be processed within [number of days] of receiving the returned item.
  • The refund will be issued in the original form of payment.

2.2 Non-Refundable Items:

  • Shipping charges are non-refundable.

2.3 Refunds for Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

2.4 Late or Missing Refunds:

  • If you haven’t received a refund within the specified time, please check with your bank or credit card company. If the issue persists, contact us at [customer service email] or [customer service phone number].

3. Exchanges:

3.1 Exchange Process:

  • We currently do not process direct exchanges. If you need a different item, please follow the return process and place a new order.

4. Damaged or Defective Items:

4.1 Reporting Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately.

4.2 Replacement or Refund for Damaged or Defective Items:

  • We will replace the item if available or issue a refund for the full purchase amount, including shipping.

Need help?

5. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:


We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Tia Gems and Jewellery Store. Happy shopping!